Help Centre

Find answers to common questions about getting started, purchasing papers, practising and preparing for your KASNEB exams. 

Frequently asked questions

Getting started

What is PaperSprint Academy?

PaperSprint Academy is an exam-preparation platform designed to help KASNEB learners practise one paper at a time. Each paper brings together focused practice questions, model answers and revision resources to support your preparation.

How do I choose a paper?

Visit All Papers, select the qualification and level you are preparing for, and choose your paper. You can review the available learning resources before purchasing access.

Can I purchase more than one paper?

Yes. Papers are purchased separately, so you can choose the papers you need and access your purchased papers through My Papers.

Payments & access

How do I purchase a paper?

Select your paper and follow the purchase button to the secure Paystack checkout. Complete your payment using an available payment method. Once your payment is confirmed and your access is activated, your paper will appear under My Papers.

How much does a paper cost?

The current advertised price is KES 1,000 per paper. The amount payable will be displayed at checkout before you complete your payment.

How do I access a paper after paying?

Open My Papers using the email address associated with your purchase. Your purchased paper should appear once enrolment has been completed.

My payment succeeded, but I cannot see my paper. What should I do?

Please allow a few minutes for your access to activate, then refresh My Papers. If the paper still does not appear, contact support with your purchase email, paper name and payment reference so we can investigate.

How long does access last?

Each paper provides four months of access from enrolment. This period is designed to align with the KASNEB examination preparation cycle, giving you a focused window to work through your paper’s practice questions, model answers, mock exams and revision resources.

You can access your purchased paper through My Papers during your access period.

Practising with PaperSprint

What learning resources are available?

Your paper brings together topic-specific MCQs, structured questions, model answers, Common Mistakes Clinic, mock exams and an Exam Week Sprint. Open your purchased paper to explore its learning resources.

How do the MCQs work?

MCQs help you practise key concepts and check your understanding. Complete the questions and review the available feedback and explanations to understand your answers.

How are structured questions marked?

Structured questions are designed as self-marked learning activities. Attempt the question, compare your response with the model answer, and use the marking guide to assess your work. You do not need to submit your answer for administrator grading.

What is the Common Mistakes Clinic?

The Common Mistakes Clinic helps you recognise and correct common errors that can affect examination performance.

What is the Exam Week Sprint?

The Exam Week Sprint is a focused five-day revision resource designed to help you review important concepts, recall key information, practise exam execution and prepare for exam day.

Tests & mock exams

What is a diagnostic test?

A diagnostic test helps you understand your starting point before you begin focused revision. It is designed to identify your strengths and areas that may need more practice, so you can approach your preparation with greater clarity.

Review the feedback from your diagnostic test and use it to guide which syllabus sections you practise first.

How many mock exams are included?

PaperSprint provides five full mock exams per paper. They are designed to help you practise under exam-style conditions and build confidence before your examination.

How should I use the mock exams?

Use the following approach: Attempt, Compare, Self-mark and Improve. Attempt the exam, compare your work with the model answers, use the marking guide to assess your responses, and focus your next round of practice on areas that need improvement.

Will PaperSprint automatically grade my structured mock answers?

No. Structured mock answers are self-marked using the provided model answers and marking guides. This allows you to review your reasoning and identify where you could improve.

Technical help

What should I do if a page or assessment is not loading?

Refresh the page and try again. If the issue continues, contact support with the paper name, the page or assessment affected, and a brief description of what happened. A screenshot can also help us investigate.

How can I contact PaperSprint?

If you cannot find the answer you need, email learn@papersprintacademy.com
Please include your name, purchase email and a short description of your question so we can assist you.
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